Refunds

Refunds/Returns

All sales are final on books and digital programs. UMZU Fit/digital programs are eligible for a 60-day money-back guarantee on the first purchase. Please reach out to our Customer Care team to initiate a digital program refund. 

Orders that are returned as undeliverable, refused at point of delivery or otherwise returned without prior authorization are eligible for a 70% refund of your order. Please allow 2-4 weeks from the time the order is received by our warehouse for these to be processed. 

Additional non-returnable items: 
- Gift cards 
- Books
- Downloadable software products 
- Some health and personal care items 

Additional Information

We can only refund the original payment method. In the event that method is no longer available the refund will be forfeited. Refunds typically take 5-7 business days to be received by the customer although it may take longer depending on the bank or credit card company.

We cannot process refunds to prepaid debit cards.

Orders paid by cashier check or money order will receive a check via mail only to the original billing name and address. No exceptions will be made to prevent fraud.

International Orders

Per our International Shipping policy, orders shipped outside the USA are not eligible for returns.